Accessibility Services

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Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines (link opens in new window) as our corporate standard.

If you are having trouble accessing information on our website,our Customer Service representatives can assist you. Please us at 1-800-638-8432. Relay services for individuals with a hearing disability are available by dialing 711.

If you need a PDF document in an accessible format, you can request it directly by completing this online form.