skip to main content
Rural Carrier Benefit Plan
Providing superior service to rural letter carriers nationwide
woman on headset

Contact Us

The Rural Carrier Benefit Plan and Aetna are here to help you with your health care needs. If you have questions, suggestions, or even complaints, please contact us by phone or by mail:

Member Support

Customer Service

800-638-8432

Monday - Thursday
8am - 5:30pm EST
Friday
8:30am - 5:30pm EST

Claims & Correspondence

Rural Carrier Benefit Plan
PO Box 7404
London, KY 40742

Precertification

800-638-8432 Option 1

Suggestions or Complaints

800-638-8432
Rural Carrier Benefit Plan
P.O. Box 7404
London, KY 40742

Web Site Support

866-210-4569
800-207-1262 (TDD)
8:00 a.m. - 6:00 p.m. est